Do you have any doubts?
Consult here the most frequently asked questions:
Download the *Ganxeta app from Google *...* or Apple *...*, and follow the steps to register.
No. The account is personal and non-transferable. Only the account holder can use it.
You have daily (24h) subscriptions and monthly subscriptions. More information is available in the app.
We only accept credit or debit cards. We do not accept cash payments.
16 years old with an identification document (DNI, NIE or passport) and validation by the father, mother, or guardian.
30 minutes per trip without additional cost. There will be a charge if you exceed this time.
In the app, you will find the option to report any type of incident at the station or with a bicycle.
Check the rates section of our website for more information.
Yes, you have 5 minutes to start the trip once you have made the reservation. After that time, the bicycle will be available again.
From the app, access your profile to unsubscribe.
You will receive a notification in the app informing you of the end of your trip.
Check other nearby stations from the app.
The use of Ganxeta is individual, so you can only use one bicycle at a time.
The bell is located on the left handle of the handlebar. It's a twist mechanism.
Check the map in the app for the nearest stations to your location.
To change gears, you should stop pedaling for a moment.
You can find all the information on the Geoportal of the Reus City Council https://geoportal.reus.cat/geoportal/#/home.
Contact us!
We look forward to your enquiries and suggestions.
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The Reus bicycle sharing project is framed within the «Recovery, Transformation and Resilience Plan Financed by the European Union-NextGenerationEU»